Contact us
Get Support
Do you have a question about our themes ? Or you are already a merchant and need assistance?
We are happy to help answer any questions about our theme features, apps integration, performance, capabilities, and configuring its settings to fit your brand.
Ways To Contact Plak Theme Support ?
Forum
Or Get In Touch With Us In Private
Plak Theme Support Policy
We are constantly striving to improve our Support Center. As soon as we get your support ticket or question, you will hear back from as soon as possible.
– Working hours
Monday through Friday (8am to 6pm UTC-7 California, USA) that’s usually within a couple of hours. Evenings, holidays and weekends may take us a little bit longer.
– Customer support scope
We provide lifetime Free support for any questions or issues related to our themes, however for custom tasks and personal modification, we invite you to use our paid service | Learn more about the scope of our support
– Languages supported
English | French | Arabic
– Supported theme version
Technical support for older version may be limited, before getting in touch with us, make sure your theme is up to date.
For non-theme related questions (ex : payment gateways), we invite you reach Shopify support directly