Installation & download issues

Below are some of the issues you may encounter when you purchase Plak or try to upload it to your Shopify store.

You didn’t receive any ZIP file after placing the order?

Solution :
1: If you didn’t receive a mail with Plak ZIP file after your purchase, please verify your spam folders, sometimes the mail containing the file may fall into the promotion or the spam folder as it contains a ZIP file.
2: Login to your merchant account, you will find the theme ZIP file link

You didn’t receive any Licence Key after placing the order?

Solution: The licence key(s) is sent automatically after you place the order, and it is included the purchase receipt email, , you can also check it out in your merchant account.

You can’t upload Plak theme ZIP into your Shopify store?

Plak theme has a size of about 1.7mb, which is way below the maximum size of 50mb allowed by Shopify, but sometimes an error message may appear when trying to upload the theme.

Solution : logout from Shopify, clear your browser cache and login again, the issue will disappear

Why some of my apps aren’t running after I published Plak theme ?

Solution : Some of your third party apps will run automatically when you publish Plak, and some require manual update from the app dashboard.

Will I lose my custom features installed on my previous Shopify theme?

Yes, whenever you switch to a new theme, all your previous custom coding and features will be lost, if you would like to keep your old features, you can use our custom tasks service in order to implement them directly into Plak

If your issue is not listed above, don’t hesitate to contact us