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Topic starter
19/04/2021 9:28 pm
Hi all,
I have a quick question about refunding a customer !
I gave a partial refund to a customer back on April 10th. The customer has originally paid via Paypal and now he is saying that he got the notification email but the money has not been refunded.
I checked on his order and it says I refunded him but how do I check to see if the amount came out on my end?
Does it auto refund if I click refund and put in the amount to refund? Or is there an extra step that I need to do?
Many thanks in advance
19/04/2021 10:02 pm
Sometimes it take few days for the confirmation, did you check on paypal ? Normally it would be stated that the refund has been granted
carole-kingston reacted
Topic starter
19/04/2021 10:04 pm
Sometimes it take few days for the confirmation, did you check on paypal ? Normally it would be stated that the refund has been granted
Yes on my paypal account it is clearly stated the partial refund has been done, but the customer says the opposite 🙁
19/04/2021 10:09 pm
send your customer a screenshot of the paypal translation where it is stated the partial refund
Topic starter
19/04/2021 10:16 pm
send your customer a screenshot of the paypal translation where it is stated the partial refund
Doing it now, thank you
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