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Topic starter
15/11/2020 7:20 pm
Hello,
I wanted to share some of my products on facebook today. The images of my products did not show up. Only my logo and the title of the product. What do I need to do to make sure that images appear on facebook?
Thanks
15/11/2020 8:12 pm
Katrine from Plak support here,
The social sharing image which you've chosen on Plak theme editor or/and from the Shopify admin dashboard will show up in case there is no image in the page you share on social media or in case for example facebook fails to fetch the product image.
In order to be sure to share the product image, remove the social sharing image from the theme editor
Let me know if worked for you
kind regards,
Katrine
Topic starter
15/11/2020 11:32 pm
No, this didn't work.
I waited for a while to see if it took a while for the change to update. I cleared my cache, and restarted my computer just for giggles.
Is there something else I can try?
Thanks,
15/11/2020 11:41 pm
Hi Again,
In this case, we will need to check what's wrong in your site, I invite you send an email to support@plaktheme.com by indicating your licence key (if it is the first time you contact the support via email)
Kind regards,
Katrine
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