Customer website errors - Site broken

Hi @adenmott

could you ask your customer which browser she is using ?

We have developed our themes to be compatible with major browsers, even the old ones where most of shopify themes don't work on old browsers.

Knowing which browser the customer is using can help us identify the issue and proceed to some modification to let the theme compatible with it.

Thanks in advance

Thanks so much Katrine! She just responded and said she is using Microsoft Edge.

Posted by: @adenmott

Thanks so much Katrine! She just responded and said she is using Microsoft Edge.

Thank you Aden for providing this information, we will analysis this issue on Microsoft Edge and be back to you as soon as possible

Katrine

Posted by: @adenmott

Thanks so much Katrine! She just responded and said she is using Microsoft Edge.

Hi Aden,

I just installed the latest Microsoft Egde (Version 96.0.1054.62) and everything is working properly on desktop & mobile

Since your client is using a Surface Pro, I think the issue comes from her screen-size. From the screenshot provided it seems that the sticky elements on desktop (sticky featured product & thumbnails) are applied on her Surface Pro

In order to get rid of the sticky elements on her device, I invite you to follow these steps :

• From your Shopify dashboard, click Online store  > Actions > Edit code
• Open the file theme.css
• Locate this code

@media only screen and (max-width: 667px) {
div.sticky-prod-img {
position: relative;
top: 0px;
}
}

• Change it to

@media only screen and (max-width: 768px) {
div.sticky-prod-img {
position: relative;
top: 0px;
}
}

• Click Save

Let me know if this modification has resolved the issue
Katrine

Katrine, 

The customer has reported that this code fixed the problem! You are the best. Thanks so much.