Shopify Customer Support Agent (remote job)

• Be active on the present forum by helping Shopify merchants with contextual answers
• Excellent written English
• Verified Shopify Expert
• Deep understanding of themes from Plak Theme LLC
• A strong knowledge of Shopify platform and eCommerce in general.
• An expertise in Shopify development and theme JSON, LIQUID, SCSS, HTML5, CSS3, AJAX and JavaScript libraries
• A thorough understanding of cross-browser compatibility issues, website speed and SEO
• An ability to work on multiple projects and tasks at the same time
• A positive and upbeat attitude with the ability to learn quickly
• A minimum of 4 years of experience in Shopify Websites Development & customer support
• The ability to adapt to a diverse and multicultural environment
• Ensuring merchants have a quick response time by staying on top of your assigned tickets.
• Act as a business coach and think about the merchants business holistically when offering solutions.
• Complete essential follow-up documentation after each interaction.
• Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses.
• Offer needs-based solutions, not pushy sales.

• Have appropriate remote work set-up – such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
• Have access to a wired internet speed of at least 25 Mbps download speed and 10 Mbps upload. You can check your speed here.
• Be prepared to work full-time hours on a rotating schedule (including weekends and holidays).
• Thrive in a fast-paced, high-volume environment.
• Proven track record of being incredibly resourceful and finding solutions even when there is no clear path.
• Be proficient with technology.
• Have strong reading, writing and communication skills.
• Willingness to learn all about entrepreneurship, care deeply about supporting people and enjoy having genuine human conversations.
• Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
• Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
• Ensure privacy and security practices are followed at all times for both merchants and Plak Theme LLC.

How do we hire ?

• Have an account on this forum and be active by providing in-time solutions to merchants and users questions
• Answer to this topic by providing as much information about you, your portfolio and a short description about your motivation to work with Plak Theme LLC

Don't forget to :

Provide as much information about you including (your email, your website (if any), ...) on your forum profile so we can get in touch with you in case you are selected to work with us