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Last Post by plaktheme 3 years ago
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 dflsports17
(@dflsports17)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter 25/01/2022 8:03 pm  

I'm not sure if this has been an issue since going live with 2.7 a few weeks ago or a new issue, but customers cannot create an account. I've tested, filled out the form and nothing happens after selecting create an account.  Not sure how to troubleshoot this issue.  Has anyone ever experienced this?   I've searched and seen this issue occurs but no solutions have worked for me.

 

https://www.bradleyssurplus.com/account/register


   
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 dflsports17
(@dflsports17)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter 25/01/2022 8:14 pm  

A test with an email address never registered, an email to activate an account, but the page just reloaded with no notes about check your email.


   
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plaktheme
 plaktheme
(@plaktheme)
Reputable Member
Joined: 5 years ago
Posts: 0
25/01/2022 8:29 pm  
Posted by: @dflsports17

A test with an email address never registered, an email to activate an account, but the page just reloaded with no notes about check your email.

Hi,

Katrine here from Plak theme support,

I just tested creating an account on your store and it is working fine

The update has been made by our support ? 

Katrine | Technical support at Plak, Scrowp & Vantout
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as a Solved Solution


   
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 dflsports17
(@dflsports17)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter 25/01/2022 8:40 pm  

A second test worked, I deleted a test customer account, signed up again and was redirected to the homepage and logged in. Seems this issue is for existing customers, but no error is received that they have an account.

This post was modified 3 years ago by dflsports17

   
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 dflsports17
(@dflsports17)
Active Member
Joined: 4 years ago
Posts: 9
Topic starter 25/01/2022 8:41 pm  
Posted by: @plaktheme
Posted by: @dflsports17

A test with an email address never registered, an email to activate an account, but the page just reloaded with no notes about check your email.

Hi,

Katrine here from Plak theme support,

I just tested creating an account on your store and it is working fine

The update has been made by our support ? 

Thank you for testing.


   
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plaktheme
 plaktheme
(@plaktheme)
Reputable Member
Joined: 5 years ago
Posts: 0
25/01/2022 8:48 pm  

@dflsports17 if the issue happens again, I invite you to reach out to our support by email to fix it 🙂

Feel free to post again in the forum if you have any other issue or have questions.

Katrine

Katrine | Technical support at Plak, Scrowp & Vantout
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as a Solved Solution


   
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