Shopify support – Building a successful eCommerce business relies on several steps, from picking the best premium Shopify theme to sourcing products, managing inventory, and creating a sustainable marketing strategy.
As your business grow, you will undoubtedly need to tweak your website in order en enhance its performance and increase the User Experience.
Hiring a developer for this purpose will be a must, this will enable you to focus your time on other parts of your business.
In this article, I will highlight the big assets of Plak Theme support the Free and paid one.
Free support
Plak Theme is the leading designer of premium Shopify themes, not only because of their sales booster, their speed and their great design, but also due to their unmatchable customer support.
Plak Theme offers to its merchant Free lifetime support via email and forum.
“With Plak Theme, you will never be left to your own”
Marouane RHAFLI | Plak Theme C.E.O
Email support
Plak Theme merchant can reach the support through the contact form or direct email to support@plaktheme.com
The support via email is managed by Shopify experts only, we don’t hire customer support agents who don’t have a prior knowledge in Shopify and eCommerce, in 99% of the cases, your request will be resolved from the first contact, no need to explain your request many times and switch from an agent to another, once your question/request is received you will be assigned a Shopify expert who will take take care of you.
The support via email is extremely quick, sometimes we reply within minutes.
What is included in the free support via email?
- Any issue fixing related to Plak or Sly theme features
- How to use Plak or Sly theme
- Extra small tasks (ex: changing a color, changing text size, enable/disable a feature, …)
- Theme installation if requested (doesn’t include design)
What is not included in the free support via email?
- Third party apps issues (In general any issue related to a Shopify app must be fixed by the app developers
- Medium/big tasks (ex : changing a page layout, developing a new feature, …)
- Marketing & advertisement support
- SEO optimization
Forum support
The support via a community forum is one of the big assets of Plak Theme, in fact this kind of support is unique to Plak Theme.
Unlike the other premium Shopify theme providers who will redirect their merchants to a paid third party agency in order to resolve your issue, Plak Theme offers a support through the forum at no cost, where you can search for threads and posts that might be similar to your questions
How does the support via forum works ?
- Sign up for Free to the forum
- Post your thread
- Get a detailed step by step answer from one of Plak Theme Shopify experts
What kind of assistance you can get from the forum?
- Medium tasks (adding a new section, changing a feature design, settings, ..)
- Marketing strategy, SEO or any general questions related to our themes or Shopify
What we can’t assist with in the forum?
- Big and extra big project
- Questions which are related to other themes than the ones developed by Plak Theme
Plak Theme Paid Custom Tasks
In case you would like to hire us, we have a special service called Custom Tasks, this kind of support was specially created for merchants who desire to hire the best Shopify developers to work directly in your store.
Here are the top reason why you should hire Plak Theme developers instead of a third party agency :
Professionalism
Plak theme developers are double-vetted Shopify experts (By Shopify and Plak theme C.E.O), all our experts have a minimum of 10 years experience in Shopify development.
They exclusively work for Plak Theme merchants, and they know the themes coding line by line, so they can build a new feature for you while making sure that all your other features work properly.
Another great asset is that our highly skilled developers will code your new feature in a SEO manner and compact the code for better speed performance.
Speed
When you hire an in-house developers, the tasks you will pay for will be done extremely fast, while when you hire a third party agency, they will spend more time to ding into theme coding and files to understand it.
Communication
Our Shopify experts are English native, and they will generally execute the tasks from the first contact.
Moreover, a detailed report will be given to you once the tasks are done, so you can check the details or get back to us if there is an issue.
Affordable fees
With all the advantages mentioned in this article, we only charge 89$/hour, it may appear costly for you, but in fact it is not very expensive as our developers will achieve the tasks professionally and very fast than any other third part agency. For example : a task that requires us 3 hours of custom development, may takes 8 hours for a third party agency, and if you do some mathematics, our service will be the best option for you.
Theme updates
Theme updates can be frustrating for online businesses, luckily Plak Theme offers to its merchant a unique service to manually update their theme to keep the merchants website fully functional and maintain their custom coding/changes intact, Learn more
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[yasr_visitor_votes]
You are the best themes providers and the best shopify experts
thank you so much