The Best Return Policy — When it comes to running a Shopify Store, importance of customer satisfaction can’t be ignored. This is the main reason why most of the companies concentrate on providing round the clock customer support and services. However, there are various things that should be taken into consideration when it comes to customer satisfaction, but the most important thing is return policy. Yes, if you are going to buy a product from a store online, you will surely like to know about return policy for the same. The key reason behind choosing a return policy is that it helps customers returning products that they don’t like.
However, it is true that you should choose a right return policy for your business online, but the problem comes when you get confused on how it can be written? This is the point where you need to learn how to write a return policy that satisfies your customers. Are you still in dilemma? If so, then you must keep reading this post on how to write The Best Return Policy For Shopify Store.
Don’t Hide Return Policies from Customers
It is usually observed that most of the flashy companies try to hide their return policies. Obviously, it is a wrong practice that should be stopped. When it comes to writing the Best Return Policy For Shopify Store, you first need to learn how to promote it. It means that you should not try to hide the return policy from customers. When your customers don’t have idea about the return policy of your business or products, they aren’t supposed to grab desired results. Obviously, there could be various situations when customers want to return an already bought product. Thus, they should be given an effective return policy. So, you should make return policy available on everywhere on your website or store online.
Explain the Procedure for Exchange or Return
When it comes to learning how to write the Best Return Policy For Shopify Store that lures customers, you first need to concentrate on explain the procedure for return or exchange, mainly if you’re doing dropshipping using Shopify.
Yes, you need to write clearly about how customers can return a product or exchange the same. There is no doubt that there could be various situations when customers may need to return products or services. Thus, you need to highlight the complete procedure for return or exchange.
Do Customers Need to Provide Order Slip?
When it comes to returning a product, it is necessary that you should first clarify that whether customers need to provide order slip or not. It is often seen that many customers get confused about this point. Obviously, you would always like to provide complete information regarding whether customers need to provide order slip in order to return a product or not. If you include this point to your return policy, you can easily make the policy better than ever before.
TAT for Return or Exchange
There should be a limited time frame when it comes to exchanging or returning a product. So, when it comes to writing the Best Return Policy For Shopify Store for your business online, you first need to concentrate on adding TAT for return or exchange of products. Obviously, customers should be aware about the time frame within that they can return or exchange bought products. It is surely the most important point that can help you customers making shopping more affordable and hurdle-free than ever before.
Who Should Pay for Shipping?
It is seen that most of the companies or ecommerce stores online get confused on determining shipping cost. So, when it comes to writing return policy for an ecommerce business, it is necessary that you should be aware of the fact that whether your customers or you should be responsible for bearing shipping cost. Of course, if you are looking for long-term loyalty, you need to bear the expenses for shipping. You need to clarify in the return policy that whether you would provide shipping label or not. It is certainly an important point that should be kept in mind when it comes to writing return policy for an ecommerce business.
Don’t Copy and Paste a Return Policy
However, it is a fact that copy and pasting is strictly prohibited when it comes to online business world, but it is highly restricted for writing return policy. If you are assuming that you can copy and paste a return policy of a business online, you need to change your thinking process. You should accept the fact that there are different types of business models, thus, they should come with different types of requirements. So, when it comes to creating return policies for a business, you need to write according to the business model. You should always avoid copying and pasting the return policy of another business online. Instead, you need to write a customized return policy for your business.
Customer Feedback, Reviews and Testimonials
If you want to make return policy for your business more effective, you need to add customer feedbacks, reviews and testimonials. Yes, you need to write true stories of customers who may have returned their products successfully. Obviously, true stories of customers can help your potential customers creating positive perception about your business. Obviously, it is a great point that should be included to return policy. However, there are various business or companies online that don’t add customer testimonials to their return policy, but if you want to make return policy more effective, you must add this point.
Don’t Use Harsh Words
However, it is true that you should try to clarify each and everything when it comes to writing a return policy, but you should still avoid using harsh words. One of the most notorious phrase that can easily be found in various return policies is “We aren’t not responsible”. So, you should avoid using such words. Moreover, you also need to avoid using words such as “must”, “should”, etc.
It is often seen that most of the novice entrepreneurs avoid taking this point into consideration. Thus, they have to regret on their decision. So, if you don’t want to spoil return policy, you need to keep aforesaid point in mind while writing return policies.
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